Carreras
LATIN AMERICA SERVICE MANAGER - APPLY NOW
Job Description Oversee Latin America Service Department. Ensuring total customer service satisfaction and maintenance of service center network. Specifically responsible for the delivery of post-sales customer service to all distributor and customer related technical service (email and field-based), warranty, contract management, service and repair, spare parts management / inventory. Preference in consumer electronics and IT products industry. Job Duties Manage all facets of service network in Latin America Responsible for logistical and budgetary management Open and evaluate performance of service centers Develop and collect RMA / DOA information and claims Build and maintain business relationships with service centers Provide customer service support Develop knowledge and strong working relationship with service centers, this includes training and materials management Spare parts program implementation Experience Must have 3 - 4 years work experience in service preferably in Consumer Electronics or IT related industry 1 year of training experience Management experience with a manufacturing organization a plus Ability to travel primarily in Latin America region markets Experience in the development, implementation and continuous improvement of customer service systems and processes Experience in the recruitment and development of a customer service staff Extensive experience in customer relations management including development and negotiation of service level agreements Must have excellent written and oral communications skills Ability to acquire, analyze, interpret and synthesize service data and trends Strong project management and organizational skills which involve the ability to prioritize and balance several projects at any one time. Ability to work independently and also as part of a team, under pressure and to demanding deadlines. Proactive approach to problem solving Good communication and interpersonal skills. US Citizenship or Permanent Resident status required (Valid passport) Skills Positive attitude, Ethics, and able to perform in diverse international cultural environment Technical knowledge of displays and components Demonstrated ability to quickly, effectively respond to service issues Ability to develop and manage action plans and associated costs Working knowledge of service centers in LA market a plus Perform basic troubleshooting, diagnostics and repair support PC Skills (Excel or database) Education Bachelors degree Trained in customer service management IT or CE industry Language Requirements Fluent in English and Spanish (must be able to write in spanish). Portuguese and or Chinese a plus. Salary Based on experience and skills Send resume to: Fernando Correa fernando@epius.comOnline Application
Our online application allows you to submit your qualifications quickly and easily. Simply provide your contact information, upload your resume using Upload File. Allowed formats are PDF, DOC, TXT, and RTF. You may also choose to copy and paste your resume into the Message box.